Who needs WorkScript ? Knowledge Managers Process Managers Consultants
If your organisation: Operates in several locations If you have staff with varying skill levels If you experience high turnover If you rely on IT and accurate information to deliver a range of knowledge services Or you work in a high compliance environment, where consistent quality is critical. Then WorkScript is for you!

Knowledge Managers, to achieve the ultimate knowledge objective

What is the ultimate objective of business knowledge? Informed action: the right person doing the right thing the right way at the right time to deliver a product or service that someone will pay for.

In this environment, Knowledge Management is not just about acquisition, organization, delivery and disposal, it’s about activation – giving staff and customers the ability to perform a task or procedure. Knowledge Management is about delivering content and resources in the context of the job, and guiding its completion.

WorkScript is the only application that specifically designed to do this. Staff and customers can use the WorkScript Wizards to complete s tasks the way they should be done. Each Wizard supports them by explaining the individual steps, providing the tools at each step, and progressing and tracking the task.

Process Managers, to activate new processes by changing behaviour

Business Process Improvement projects are all about improving performance and reducing costs. Processes must be streamlined, eliminated or replaced; redundancies removed, and new tools and techniques added, until the fresh processes are ready to deliver.

WorkScript makes the most difficult part of BPI - process activation - the simplest, by changing behaviour where the work is done, where change must becomes a habit, embedded in daily work. Using WorkScript Wizards to guide and support processes at this level helps people to not only do the job, but to internalise the knowledge, goals and values that drive the process.

WorkScript Wizards supports them by explaining the individual steps, providing the tools at each step, and progressing and tracking the process. WorkScript Wizards can simplify the performance of even the most complicated procedures, so that actions are compliant, results are consistent and errors are dramatically reduced.

Consultants, to write and manage processes for clients

Many businesses need to convert their procedures into WorkScript wizards, but they don’t have the time. For them, contracting out the initial development is the answer.

WorkScript is ideal for consultants who document and share expertise – technical communicators, tech writers, business process designers, procedure writers, trainers and business authors. With WorkScript they can create wizards to help deliver a service, hire staff, conduct events, take out insurance, apply for a grant – any business task where people need to do things like the expert, without the expert being there.

If you fit this profile, you can become a WorkScript Consultant and a member of a worldwide group of talented people who offer their knowledge, skill and expertise with WorkScript on a contract or project basis.

We are currently inviting talented consultants to join our WorkScript Consulting team. By developing and implementing WorkScript Wizards for clients, and providing advice, technical skill, or ongoing training services, WorkScript Consultants can provide services across a wide range of areas.

If you would like to become a gStepOne Consultant, email us today