What is WorkScript? WorkScript is a real-world knowledge and process management platform that manages the relationship between process, knowledge, technology and people. Organisations can combine these elements to create interactive WorkScript Wizards that enable all staff to complete processes as competently as the experts. Each WorkScript wizard is an interactive procedure or process delivered online. It guides users down preset paths, providing the knowledge and the tools needed for them to produce a specific outcome. It does not do the task for the user; it enables the user to complete a task in an expert fashion.

For Process Owners

The WorkScript platform enables process staff to design, map and document processes in detail. WorkScript then automatically converts the maps to wizards that coach staff through the process, providing live links to the applications and resources they need at each step.

For Users

WorkScript Wizards provide the user with full, in-context support for each step of the task being performed. This support can be: multimedia training, policy information, advice/hints on what to do or who to contact (for expert advice). More importantly, the appropriate tool to perform each step is automatically launched and loaded with the correct template/form/screen. WorkScript Wizards simplify the performance of even the most complicated business process, so that results are consistent and errors are dramatically reduced.

For Managers

The WorkScript platform provides a range of process measurement and performance metrics designed to support continuous improvement. Using these integrated management tools, managers can monitor business processes and operations and proactively reassign resources or modify processes on the fly, in response to changing business conditions. By making it possible to manage internal and external operations online, WorkScript leads the industry in implementing business processes across the enterprise.